C.O.T.A. hotels, Carries out New Work Organization Studies aimed at Optimizing, through Technological Innovation, the Employment of Employees and Management Costs; Studies Operational Processes by applying Lean Management through the principles of Lean Thinking; Carries out the Drafting of Manuals of Procedures and Operational Standards of Services, the Recruitment for Qualified Personnel and Professional Training in order to elevate, through Guest Satisfaction, the Business Margin.

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